Help and support

How do I contact Cursor Flow?

For product support, Message us on WhatsApp or email hello@cursorfllow.com; we reply within 24 hours. Include your app version (Settings → About), your Windows and Android versions, and what you expected to happen. For card or international billing questions, you can also reply to your Lemon Squeezy receipt. For Bangladesh bKash payments and refunds, email hello@cursorfllow.com.

Text is not appearing at my cursor

1. Click inside the exact field where the text should go, then try one short sentence.
2. Check the dictation bar. If no field was focused, your text is held there; click the field and press Insert.
3. If Lock Target is on, the text goes to the locked window. Turn it off to return to Follow Focus.
4. Password fields are skipped on purpose.
5. Some apps running as administrator block typing from normal apps. Run Cursor Flow as administrator too, or use a different app.

How do I allow microphone access on Windows?

1. Open Settings → Privacy & security → Microphone.
2. Turn on Microphone access and Let desktop apps access your microphone.
3. In Cursor Flow, open Settings → Microphone and pick the right input device.

How do I allow microphone access on Android?

1. Open Settings → Apps → Cursor Flow → Permissions.
2. Set Microphone to Allow only while using the app.
3. To use the voice keyboard, enable it in Settings → System → Keyboard → On-screen keyboard. Menu names vary slightly by phone maker.

My phone won’t pair or shows “Not connected”

• Make sure both apps are signed in to the same account.
• Open Pairing on the PC and scan the fresh QR code, or enter the one-time code.
• On the same Wi-Fi, check that your network allows devices to see each other. On different networks, check that both have internet access.

“Hey Cursor Flow” doesn’t respond

Check that hands-free start is on in Settings and the correct mic is selected. Say “Hey Cursor Flow” at a normal speaking volume and pause briefly before your sentence.

How do I uninstall Cursor Flow?

Windows: Settings → Apps → Installed apps → Cursor Flow → Uninstall. History stored on the PC is removed with the app. Android: press and hold the app icon → Uninstall. Uninstalling does not delete your account; to do that, see deleting your data.

Billing, cancellation and refunds

Cancel card subscriptions any time from the billing portal in the app. Every first payment has a 14-day money-back guarantee, no questions asked. Lemon Squeezy is the Merchant of Record for card and international checkout and handles those checkouts, tax, receipts and refunds. Bangladesh plans paid with bKash are a separate local payment path, not processed by Lemon Squeezy. For bKash refunds, email hello@cursorfllow.com. Product support comes from Cursor Flow by email or WhatsApp.